New York City, a dazzling mosaic of cultures, towering skyscrapers, and hidden gems, can feel overwhelming to navigate, especially for first-time visitors. Beyond the well-trodden tourist paths, an authentic NYC experience awaits those willing to delve a little deeper. We’ve tapped into the expertise of Matthew Gatchalian, Assistant Front Office Manager at Crowne Plaza HY36, who shares his insider tips and local insights to help you discover the true essence of the Big Apple. This concierge’s guide to NYC will unlock secrets for exploring the city like a local, ensuring your New York City visit is unforgettable and authentically New Yorker.
Navigating the Urban Jungle: Concierge Tips for Getting Around
Mastering New York’s transportation is the first step to exploring its vast offerings.
Master Public Transportation
Matthew Gatchalian emphasizes efficiency when navigating the bustling streets. “With how much NYC has to offer, one may wonder how to get around to see it all. Public transportation will be your hero by being the most cost-efficient and will get you where you need to go fast! Taking the subway or figuring out bus routes may seem to be a bit intimidating, but downloading the MTA app to help navigate your commute will be your saving grace in the end!” Utilizing the NYC subway system is crucial for seamless travel.
Essential Footwear Advice
Beyond transit, physical preparation is key. Another expert advises, “Wear comfortable shoes! It’s easy to rack up 10-15K steps without noticing as you explore the city.” This simple tip is vital for enjoying New York City exploration on foot.

Iconic Sights & Hidden Gems: Building Your NYC Itinerary
From world-famous landmarks to charming local spots, a balanced itinerary ensures a memorable trip.
Must-See Bucket List Items
For every visitor’s essential checklist, Matthew Gatchalian recommends, “Seeing a Broadway show in NYC is definitely a must-do! There are numerous shows to choose from, such as classics like Aladdin, Wicked and Hamilton. You can also look for more hidden gems like my personal favorite: Maybe Happy Ending.” He adds, “As cliche as it is to see the hot spots like Times Square, Statue of Liberty, and Central Park, they are absolutely worth stopping by for a visit.” These are core NYC visitor attractions.
Capture the Perfect Selfie
For that iconic photo opportunity, Matthew Gatchalian advises, “Skyscrapers are what people would think of when mentioning NYC. If you happen to visit one during your trip, you definitely need at least a couple of selfies 90 stories in the air! The One Vanderbilt Tower is a newer skyscraper that has a glass floor in their observatory area that makes for a picture-perfect moment!”
Making the Most of 24 Hours
If time is limited, Matthew Gatchalian suggests an efficient approach: “Taking the Hop on, hop off bus tours would be the best way to fit the most of NYC into a single day. There are plenty of stops that will bring you to hot spot locations, and it’s simple enough to hop back on!” This is a practical one-day NYC itinerary for busy travelers.
Fun for All Ages
For families traveling with children, Matthew Gatchalian recommends, “Taking the trip downtown to Little Island is definitely worth it for families! There are a lot of fun little nooks and crannies in this man-made island park. They even have an outdoor theater for shows and operas!”
Discover Under-the-Radar Spots
Matthew Gatchalian offers an intriguing suggestion for those seeking unique and less common experiences: “Take the time to look up any speakeasies that pique your interest! There’s a good amount of them in the city, and each of them feels like you’re shut away from the world.” Exploring NYC speakeasies offers a distinctive night out.

Evening Excitement: A Night Out in Manhattan
When the sun sets, New York City comes alive with endless entertainment options.
Rooftop Views and Hidden Bars
For a memorable night out in Manhattan, Matthew Gatchalian suggests: “A nice rooftop with good company and drinks is a must-have for a trip to NYC! A great spot to visit is Monarch Rooftop, which is close to Penn Station. Half-indoor, half-outdoor lounge with a greenhouse feel to it while still capturing the beautiful sight of lights in the night of the city!”
Expert Advice for a Seamless Visit
A few final tips can make all the difference in your New York City adventure.
Plan Ahead, But Stay Flexible
Matthew Gatchalian’s ultimate expert tip is to prepare but remain open to spontaneity: “Definitely do a little research beforehand and bookmark places that are must-visits for yourself! After that, it is so easy to get side-tracked on the way to wherever you decide to go and next week, the day’s already gone!” This advice is key for first-time NYC visitors.
The Welcome Guide®: A Trusted Resource
Matthew Gatchalian highlights the value of reliable travel resources: “To those touring NYC, you might have a hard time narrowing down what to put on the agenda. The Welcome Guide® helps our guests put together the perfect itinerary with all of the latest events and experiences!”
Armed with these invaluable insights from a seasoned New York City concierge, your next trip to the Big Apple promises to be filled with authentic experiences, hidden discoveries, and seamless navigation, ensuring you explore NYC like a local.
